|
| |  | 
|
-
What Packages does the Orbit Smart Card offer?
Orbit delivers five special channel packages that are customized to suit all viewer preferences.
The following packages are offered to all Orbit Smart Card customers:
• Super Mega Package
• Super Prime Package
• Family Package
• Kids Package
• Pinoy Plus
All packages includes:
• 4 TVMAX pay per view channels
• 20 Orbit Radio Channels
The following Add-ons are offered to all Orbit Smart Card customers:
Pinoy Xtra: GMA Pinoy TV, GMA Life TV,MNL TV, and Pinoy Extreme.
C-SPAN: C-SPAN News Channel.
Channels can be added on to any package for an extra charge.
-
Can I change to another package if I am an Orbit Smart Card subscriber?
Yes, you may choose to change to any preferred package. Just call our Orbit Customer Service to assist you accordingly.
-
My Smart Card was stolen or lost, what should I do?
Please call Orbit Customer Service to assist with ordering a new Orbit Smart Card.
-
My Smartcard is defective, what should I do?
Please call Orbit Customer Service who will assist you in having your Orbit Smart Card replaced.
-
Can I suspend my viewing when I go on vacations?
Yes, Orbit Smart Card subscribers are entitled to suspend their subscription up to one month per year. However, it should be noted that the suspension period of one month has to be continuous and uninterrupted. Please note that this process shall go through our Orbit Customer Service centres.
-
What equipment do I need to get access to the Orbit Smart Card services?(GCC/MENA)
Basically all you need is the following:
1. A satellite dish with the LNB pointed towards ARABSAT Satellite / NOORSAT 1 at 25.5°E (Also known as: Eurobird 2) using the following configurations:
• Frequency: 11054
• Polarization: Horizontal
• Symbol Rate: 27500
• FEC: ¾
2. A recommented Orbit receiver or any Irdeto compliant DVB receivers with a spare slot/cam. For further support related to your existing receiver, please call Orbit Customer Service.
3. The Orbit Smart Card that you will insert in the receiver.
-
What size should my satellite dish be?
Generally for the Middle East, we recommend using a 90cm dish. For more information, please call Orbit Customer Service.
-
Does Orbit support or recommend a certain receiver?
We recommend that you buy Orbit recommended receivers or any Irdeto compliant DVB receivers.
-
What do I do when I receive Orbit Smart Card?
Once you receive your Orbit Smart Card please insert it in your decoder to activate it either by:
a. Calling Orbit Customer Service
b. Visiting our Orbit website at www.orbit.net
c. Visiting the nearest Orbit Showroom, Kiosk or Outlet
d. Visiting an Orbit Authorized Dealer
-
When does my subscription start?
Your subscription starts once your Orbit Smart Card is activated.
-
When do I renew my subscription?
Your one-year subscription/contract period is auto-renewable. You have to renew/top-up your account before your End of Fund. You will be contacted by Orbit Customer Service regarding the renewal through direct phone call, SMS and e-mails. Also, you can renew your subscription on-line at www.orbit.net
As well, if you have an Irdeto compliant DVB receiver, you will receive a STB message direct to your receiver.
-
I can’t see Orbit channels, what do I do?
Please try these 3 procedures:
a. Remove and re-insert the Orbit Smart Card
b. Rescan the channels and make sure your settings are:
• Satellite/Antenna: ARABSAT Satellite / NOORSAT 1 at 25.5°E (Also known as: Eurobird 2)
• Frequency: 11054
• Polarization: Horizontal
• Symbol Rate: 27500
• FEC: ¾
c. Unplug and re-plug the decoder
If all of the above do not work, please call Orbit Customer Service
-
My signal is not clear, has a lot of disturbance. What to do?
Please try these 2 procedures:
a. Unplug and re-plug the decoder
b. Rescan the channels and make sure your settings are:
• Satellite/Antenna: ARABSAT Satellite / NOORSAT 1 at 25.5°E (Also known as: Eurobird 2)
• Frequency: 11054
• Polarization: Horizontal
• Symbol Rate: 27500
• FEC: ¾
If all of the above do not work, please call Orbit Customer Service
-
How can I change my Orbit Smart Card PIN number?
Please call Orbit Customer Service or log in to www.orbit.net/login/
to have it reset to the default PIN
-
Where can I find some information regarding my Orbit Smart Card subscription?
Please call Orbit Customer Service and inquire about your billing and end-of-fund or log on to our website www.orbit.net using our Orbit On-line Service access functionality to check your account regularly.
-
What to do when moving home?
Please call Orbit Customer Service to update your account information with the new address.
-
What is Orbit on-line service?
Orbit on-line service: This online feature enables you to access your Orbit account through the Orbit website. You may renew your subscription, order TVMAX titles and change your account details.
-
Why should I register for Orbit on-line service?
It is a useful tool for customers in facilitating and managing their subscription accounts and saves time and money on telephone calls.
-
How do I register with Orbit on-line service?
Log on to our website at www.orbit.net and register to Orbit On-line Service link.
-
What is the Electronic-Program-Guide (EPG)?
EPG - Electronic Program Guide: This is a free feature on your receiver that enables customers to view up-to-date daily and weekly program content details of our channels in both English and Arabic. It also includes a short synopsis of each program.
For more information, please refer to your receiver manual.
-
What is the parental control service?
This feature on your receiver will block channels/and or programs depending on the program rating and allows parents to have full control over what their children are allowed to watch.
For more information, please refer to your receiver manual.
-
Terms & Conditions
http://www.orbit.net/Set/Terms.aspx
-
Return Policy
http://www.orbit.net/Set/ReturnPolicy.htm
|
|  | |  | |
| | |
|